**Privacy Policy (Australia — APPs)**

**Effective date:** 9 September 2025

**1. Scope**  
This policy explains how SachetsCo Pty Ltd ("SachetsCo", "we", "us") collects, uses and discloses personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

**2. What we collect**  
• Identity and contact details (name, email, phone, job title, company, address)  
• Business details for quotations and orders  
• Website analytics (pages viewed, device/browser type, approximate location)  
• Communications with us (emails, forms)

**3. How we collect**  
• Directly from you (forms, email, phone, meetings)  
• Automatically via cookies and analytics when you use the site  
• From publicly available sources or business partners for B2B outreach

**4. Why we collect (purposes)**  
• Respond to enquiries and provide quotations  
• Provide and improve our services  
• Manage accounts, orders, logistics and support  
• Maintain site security and performance  
• Send service communications and occasional B2B marketing (you can opt out)

**5. Legal bases / APP compliance**  
We collect, use and disclose personal information for legitimate business functions and with your consent where required. We handle requests for anonymity or pseudonymity where practicable.

**6. Disclosure to third parties**  
We may disclose personal information to:  
• Service providers (IT, hosting, analytics, email, logistics, quality/testing labs)  
• Professional advisers (legal, financial, insurance)  
• As required by law or to protect our legal rights  
Some recipients may be overseas (e.g., cloud hosting in other jurisdictions). Where practicable we take reasonable steps to ensure comparable protections.

**7. Cookies & analytics**  
We use cookies and similar technologies to operate the site and understand usage. See our Cookies Policy for details and choices.

**8. Direct marketing & Spam Act**  
We comply with the Spam Act 2003 (Cth). You can unsubscribe from marketing at any time via the link in our emails or by contacting us.

**9. Security**  
We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure.

**10. Access & correction**  
You may request access to, or correction of, your personal information by contacting us. We will respond within a reasonable time.

**11. Complaints**  
If you have concerns about our handling of personal information, contact us first. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

**12. Contact**  
Email: info@sachetsco.com  
Postal: SachetsCo Pty Ltd, Frenchs Forest NSW 2086, Australia

**13. Changes**  
We may update this policy; the latest version will appear on the site.